Company Overview

The Priory Rooms Meeting and Conference Centre is a versatile conference and meeting venue owned by Quakers, situated in the UK. Committed to serving diverse organisations and community groups, we provide a welcoming space that fosters collaboration, reflection, and community engagement.

Summary

We are seeking a dedicated Conference Coordinator to oversee the smooth operation of our venue. This role is vital in ensuring our facilities meet the needs of our clients and uphold our mission of community service and inclusivity.

Job Responsibilities:

Sales

• Provide excellent customer service, building client relationships and ensuring all customer needs are met
• Ensure that sales calls/emails are handled professionally and in line with Priory Rooms Ltd standards
• Identify sales opportunities and secure bookings with the assistance of the Conference Sales Manager
• Quote rates and accept bookings in accordance with The Priory Rooms Limited letting policy
• Sales literature to be accurate and to the required standards as provided by the Conference Sales Manager
• Giving clients accurate and appropriate information about the facilities and costs and pro-actively selling the benefits of the venue to new and existing clients

Front Office 

• Provide a Front Desk service to clients and visitors
• Assisting with delegate queries and needs during their event
• Answer all Telephone calls in a professional timely manner
• Create client menus, update room signs and welcome screen

Client Management

• Carry out professional venue site visits
• Communicating client requirements to the Priory Rooms team
• Customer feedback is accurately recorded and dealt with promptly and efficiently
• Using in-house software to identify room availability and allocate resources appropriately
• Accurately entering and recording bookings and ensure that provisional bookings are confirmed inline with the Priory Rooms Ltd policy
• Maintain good relationships with new and potential clients of The Priory Rooms Ltd.
• Customer information is to be kept in line with Data Protection legislation

General

• Ensure that all tasks are performed in the way most economical to the company
• To comply with Health and Safety legislation
• Any other duties that fall within the scope of the role as requested by the Conference Sales Manager

• Qualifications
• Proven experience in event coordination or venue management.
• Excellent organisational and communication skills.
• Ability to multitask and work effectively under pressure.
• Knowledge of health and safety regulations relevant to event venues.
• Strong customer service orientation.
• Familiarity with booking management software is preferred.
• Passion for community engagement and service

If you are passionate about creating welcoming spaces that bring people together, we invite you to join our team. Bring your enthusiasm and expertise to The Priory Rooms as our next Conference Coordinator—help us make every event memorable.